Delivery and Returns
There are 3 ways to get your Moo loveliness to you when you buy online.
1 - Next day £5.00
If you order before 12.30pm on any working day (Monday to Friday) your order will be shipped to you by special courier guaranteed next day delivery (If you order on a Friday for delivery please contact us so we can prioritise 0161 432 8808), they will even drop you a text to let you know what time you need to be in to receive it.
Please note if you order on a Saturday or Sunday your item will be shipped out on the next working day for delivery the day after.
Weekends and Bank Holidays are classed as non working days.
2 - Two to three days £3.00
We will ship your goods to you using special courier and these will arrive within the normal time frame of 2 to 3 days, please be aware this could be longer at Christmas time.
3 - Pick up at store Free
If you live near the store you can buy online and pick up at your convenience.
RETURNS AND REFUNDS
If the item you have ordered isn't right you have 14 days to return to us at the below address. All items must be returned with the original tags and where the tags aren't attached unfortunately a refund won't be given. When we receive your items back at store they will be inspected and where the item complies with the above a full refund will be given within 14 days and you will be notified by email.
Extended Christmas Returns Policy. We are happy to offer an exchange or credit note for items purchased after Monday 1st November 2021 returned unworn and in perfect saleable condition within its original packaging until Sunday 9th January 2022. Refunds will only be offered in accordance with your statutory rights (which remain unaffected).
To return the item at your own cost please send to the below address.
If the item you have ordered is faulty please send back to the above address, once the item is received back instore we will inspect it and a replacement or a full refund will be given.
Buying In Store
Change of Heart
If you get home and have a change of heart you are more than welcome to bring the item back within 14 days and we will offer you an exchange or a credit note.
If you find a fault with the item you have bought please get the item back to store within 28 days where we will inspect the item and offer a full refund or a replacement.
If you have any queries please call the shop on 0161 432 8808 and a member of staff will help you.